Shipping Policy
This Shipping Policy explains how orders are processed, dispatched, tracked, delivered, and supported after shipment through this store and its fulfillment workflow.
1. Scope
This Shipping Policy applies to all physical products ordered through this website unless a specific product notice states otherwise.
2. Order Processing Time
Orders are generally processed after payment confirmation. Processing times may vary based on product type, order volume, and operational demand.
3. Fulfillment Model
Some items may be fulfilled through production partners or logistics providers, which can affect preparation and dispatch timing.
4. Dispatch Timing
Dispatch estimates are approximate and may vary depending on stock, production scheduling, business days, and seasonal volume.
5. Shipping Methods
Available shipping methods may vary by destination, order size, product type, and carrier availability.
6. Delivery Estimates
Delivery times shown at checkout or elsewhere on the site are estimated only and should not be treated as guaranteed arrival deadlines.
7. Tracking Availability
Where tracking is available, it may be provided after dispatch. Carrier tracking updates can take time to appear in their systems.
8. Split Shipments
Orders containing multiple items may arrive in separate packages due to warehouse routing, item readiness, or fulfillment partner differences.
9. Shipping Address Accuracy
You are responsible for entering a complete and correct delivery address. Address mistakes may lead to delays, returns, or failed delivery.
10. Undeliverable Orders
If an order is returned because of a failed delivery attempt, refusal, or incorrect address, additional shipping charges may apply before reshipment.
11. International Delivery
International shipments may be subject to customs review, import procedures, and destination-specific handling processes.
12. Duties and Taxes
Import duties, taxes, customs fees, or local handling charges may apply depending on destination and are generally the customer’s responsibility unless clearly stated otherwise.
13. Carrier Delays
We are not responsible for delays caused by postal interruptions, weather, customs, labor disputes, holidays, or other external logistics issues.
14. Delivered Status
Once a carrier marks a package as delivered to the address provided, responsibility may transfer to the recipient unless a verified delivery issue is established.
15. Lost Parcel Review
If you believe your package is lost, please contact us with your order details so we can review available tracking records and assist where reasonably possible.
16. Shipping Policy Changes
We may revise this Shipping Policy to reflect operational, legal, or logistics changes. Updated versions become effective when posted.
17. Support Response
Shipping-related requests should include the order number, customer name, and delivery issue so we can respond more efficiently.
18. Contact Information
If you need shipping or delivery support, please use the contact details listed below.
Contact Information
hello@shopvexonline.com
support@shopvexonline.com
orders@shopvexonline.com
returns@shopvexonline.com
design@shopvexonline.com
wholesale@shopvexonline.com
+1 720 735 8922
4901 E Dry Creek Rd
Centennial, CO 80122