Refund Policy
This Refund Policy explains how cancellation requests, replacement requests, return reviews, and approved refunds are handled for orders placed through this store.
1. Policy Scope
This Refund Policy applies to products purchased directly through this website unless otherwise stated on a specific product page or legal notice.
2. General Refund Position
Because many products may be produced or prepared specifically per order, refund requests are reviewed case by case rather than guaranteed automatically.
3. Cancellation Before Processing
If an order has not yet entered production or fulfillment, a cancellation request may be reviewed and approved at our discretion.
4. Cancellation After Processing Begins
Once an order has entered production, preparation, or dispatch workflow, cancellation may no longer be possible.
5. Damaged Items
If an item arrives physically damaged, please contact us promptly with clear photos of the packaging and the affected product.
6. Defective or Misprinted Items
If a product is defective, visibly misprinted, or substantially inconsistent with the item ordered, we may review the matter for replacement or refund support.
7. Incorrect Item Received
If you receive the wrong product, wrong size, or wrong variant due to a confirmed fulfillment error, please contact us for resolution review.
8. Change of Mind
Refunds are generally not provided for change of mind, preference changes, size regret, or personal expectation differences unrelated to a verified error.
9. Color and Display Variation
Minor differences in color, tone, scale, or visual appearance caused by screen settings, lighting, mockups, or material surfaces are not automatically treated as defects.
10. Customer Input Errors
Refunds are generally not available when the issue results from customer-submitted mistakes such as incorrect address, wrong variant choice, or inaccurate personal details.
11. Delivery Delay Cases
Carrier delays, customs processing, seasonal congestion, weather interruptions, and similar logistics events do not automatically qualify an order for refund.
12. Return Authorization
Physical returns are not to be sent without prior review and approval. Unauthorized returns may be refused or may not be processed.
13. Approved Remedies
If a request is approved, available remedies may include a replacement, store credit, partial refund, or full refund depending on the confirmed issue.
14. Refund Method
Approved refunds are generally returned to the original payment method where possible, subject to payment provider processing timelines.
15. Review Timing
Requests should be submitted promptly after delivery. Delayed reporting may reduce our ability to verify an issue and provide a remedy.
16. Abuse Prevention
We reserve the right to refuse repetitive, fraudulent, abusive, or unsupported refund claims that appear inconsistent with order records or evidence.
17. Policy Updates
This Refund Policy may be revised from time to time. Updated versions apply from the date they are published on the website.
18. Contact Information
If you need refund or return assistance, please use the contact information listed below and include your order details.
Contact Information
hello@shopvexonline.com
support@shopvexonline.com
orders@shopvexonline.com
returns@shopvexonline.com
design@shopvexonline.com
wholesale@shopvexonline.com
+1 720 735 8922
4901 E Dry Creek Rd
Centennial, CO 80122